Shipping policy
At Go on then, we ship to 21 countries worldwide. We want your shopping experience to be smooth, clear, and convenient — no matter where you are. If you have any questions, our customer service team is happy to help: hello@go-on-then.com
Will I be charged customs duties for my order if I live outside of the UK?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How long will it take to get my order
We work with a range of trusted delivery partners to ensure your order arrives safely and on time. The available shipping options will be shown at checkout. Please note that orders placed after midday (GMT) on Fridays will be dispatched on the following Monday.
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
International: 10–20 business day
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Currency display by country
This section applies to customers outside the European Union. When you select your shipping country, prices are shown in the currency relevant to your location.
• Australia: AUD
• Canada: CAD
• United Kingdom: GBP
• United States: USD
• All other non-EU countries: Prices are shown in USD
For EU countries, prices are typically displayed in local or regional currencies such as EUR, SEK, or DKK, depending on the country selected.
Note: Currency display does not include any customs duties or import taxes that may apply in your country.
Countries we ship to
We ship to the following countries:
Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, South Africa, Spain, Sweden, United Kingdom, United States.*
Is your country not listed? Please reach out to us at hello@go-on-then.com — we may still be able to ship to you.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@go-on-then.com
My order should be here by now but I still don't have it, what should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@go-on-then.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.