Refund policy
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@go-on-then.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. Please inspect your order upon receipt and contact us immediately (within 7 days max) at hello@go-on-then.com with photos of the wrong/damaged items along with your order number and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our clothing size charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@go-on-then.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
You can always contact us with your questions at hello@go-on-then.com